How do AEO and existing SEO work together?
A strong answer should explain what is genuinely new—such as prompt research, citation monitoring and answer-surface analysis—while acknowledging that technical SEO, content quality and authority still matter.
Which AI and search systems do you monitor?
The agency should identify the systems, locations, devices and prompts involved. It should explain the limitations of personalization and answer variability.
Expect a response that includes the website, business profiles, reviews, listings, local content and conversion measurement. “Add schema” is not a complete local strategy.
What can you guarantee?
The responsible answer is limited. An agency can guarantee its process, deliverables, communication and reporting. It cannot guarantee a particular AI citation, map position or organic ranking.
How do you create expert content?
Look for interviews, questionnaires, research, author review and a process for verifying claims. Avoid operations that intend to publish large volumes of generic pages without business participation.
How do you measure results?
The answer should include qualified leads and conversions, not only rankings or a proprietary visibility score. Ask how branded and non-branded discovery will be separated.
Who keeps ownership and account access?
The business should retain appropriate control of its domain, website, analytics, Search Console, Business Profiles, advertising and reporting accounts. Contracts should define ownership of content, code, licenses and data.
What will you need to change on the website?
Ask whether the agency needs a rebuild, new templates, additional pages, technical access or content revisions. Require a migration plan before approving structural or URL changes.
Can you show a recovery or growth example?
The agency should describe the starting condition, actions, timeframe and outcome. It should also explain other factors that may have influenced performance rather than claiming credit for every change.